Why Work at Guardian Roofing?
¿Por qué trabajar en Guardian Roofing?
We are dedicated to excellence in our work. We’re a company that gets things done because we hire great people. We’re committed to making Guardian Roofing a great place to work. That means providing employees with opportunities for growth and fostering an environment based on teamwork, mutual respect, job satisfaction, diversity, and a shared responsibility to build a better future.
Estamos dedicados a la excelencia en nuestro trabajo. Somos una empresa que hace las cosas por completo por que contratamos a personas excelentes. Estamos comprometidos a hacer de Guardian Roofing un excelente lugar para trabajar. Eso significa brindar a los empleados oportunidades de crecimiento y adoptar un entorno basado en el trabajo en equipo, el respeto mutuo, la satisfacción laboral, la diversidad y una responsabilidad compartida para construir un futuro mejor.
- Hires and retains exceptional employees at every level
Contrata y retiene empleados excepcionales en todos los niveles. - Provides training, development, and career planning
Proporciona formación, desarrollo y planificación profesional. - Instills the belief that our customers are key to our long-term success
Infunde la creencia de que nuestros clientes son clave para nuestro éxito a largo plazo.
- Supports a quality-conscious workplace in which employees feel a strong sense of responsibility, involvement and commitment
Apoya un lugar de trabajo consciente de la calidad en el que los empleados sienten un fuerte sentido de responsabilidad, participación y compromiso - Nurtures a company-wide spirit of teamwork through which individual and team efforts are recognized and rewarded
Fomenta un espíritu de trabajo en equipo en toda la empresa a través del cual se reconocen y recompensan los esfuerzos individuales y en equipo. - Actively commits to a safe work environment for all employees
Se compromete activamente con un entorno de trabajo seguro para todos los empleados.
Our Current Career Opportunities
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Guardian is rapidly expanding and needs a highly motivated self-starter to join our production department. The Project Coordinator will be responsible for providing top level customer service while processing work orders, analyzing job details for accuracy, communicating, and updating clients at all stages of their project, invoicing and collecting, on 40-50 projects per week. The project coordinator serves as the liaison between the customer and production department, where over 30% of our projects are generated from repeat customers and customer referrals. The candidate plays a vital role in impacting our 92% customer satisfaction rate average and more than 1,000 positive reviews on Google.
What We Offer You
- Base wages of $28-$34 per hour PLUS
- Full benefits, including Medical, Dental, Vision, 401(K), Aflac, etc.
- Vacation + Paid Sick Time + Holiday Pay
- iPhone and laptop
- Stability of working in an essential and recession-resistant industry
Schedule
M-F, shift between 8 am to 6 pm with the expectation of working up to 8 Saturdays per year
Key Responsibilities
- Create and schedule work orders for projects within 72 hours from the time the project was sold with attention to detail and revenue goals
- Maintain 92% call answer percentage for the production department and calls issued to your phone
- Update customers regarding scheduling starts, delays, updates, and/or completions daily and at times hourly
- Follow up with customer concerns, questions and/or problems within 12 hours of notice
- Collect 90% of all completed projects
- Maintain 0 open tasks by assuring completion by the due date assigned (assigned to you or that you assigned to a team member)
- Work directly with the production manager for coordinating change orders, callbacks, warranties, and walkthroughs
- Participate and contribute in Team Meetings – Laugh and have fun at work!
Requirements
- 2 years of Construction/Labor industry experience required
- 3 years of customer service experience required
- 1 year of experience with processing new work orders preferred
- 1 year of experience managing or coordinating a large volume of active jobs preferred
- Bilingual: Spanish/English (preferred)
- Strong work ethic and ability to juggle multiple tasks at once
- Professional, friendly, outgoing, and courteous communication skills
- Respectful and empathetic to Clients and Team
- Attention to detail with 100% accuracy to data input
- Ability to sit for prolonged periods of time while sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
Elevation Path
This role will provide an opportunity to learn and work on key aspects of the business that will prepare for growth. Some examples are:
- Elevation to Purchasing Coordinator – $70,000 – $85,000, plus incentives
- Elevation to Production Manager – $95,000 – $120,000, plus incentives
Position Overview:
Guardian is rapidly expanding and needs a highly motivated self-starter to join our CSR team. The Sales Coordinator serves as the first impression of the company, where over 30% of our clients are repeat and referrals and have more than 1,000 positive reviews on Google. The candidate will be responsible for strategically scheduling opportunities for our Roofing Specialists, which requires attention to detail and the ability to communicate with a diverse clientele effectively. The ideal candidate will be passionate about customer service, goal oriented, have excellent verbal and communication skills, exercise good decision making and will thrive in a team environment.
Key Responsibilities:
- Schedule and convert a high volume of incoming calls to sales opportunities
- Respond timely to a high volume of web-based leads from assigned platforms (e.g., Yelp, Angies List, etc.) to convert into sales appointments
- Manage and track attempted contacts list and conversion rate
- 100% accuracy to Guardian-provided script (scheduling/booking protocol)
- Manage bookings, dispatching and reschedules at a high pace to ensure timely follow-up for customers and technicians
- Participate and contribute to Team Meetings-Laugh and have fun at work!
- Achieve daily, weekly and monthly booking goals
Qualifications:
- 2 years of customer service experience in a fast-paced environment
- Scheduling and/ or dispatching experience strongly preferred
- Strong work ethic and ability to juggle multiple tasks at once
- Respectful and empathetic to Clients and Team
- Professional, friendly and outgoing in communication style
- Goal-oriented- someone who has a desire to win individually and as a team
- Ability to sit for prolonged periods of time while at a desk working
- Must be able to lift up to 15 pounds at times
Position Overview:
As a Roofing Replacement or Repair Technician, you will be responsible for continuously providing high-quality results and representing Guardian as a brand. You will be providing excellent customer service while teaching and adhering to the quality standards that Guardian has in place. The Roofing Replacement/Repair Technician will be responsible for the full reconstruction of a roof as well as repairs that clients may need while working collectively as a team.
Key Repsonsibilities
- Demonstrated roofing experience.
- Successful history of safety standard adherence.
- Ability to manage high volume workload with competing and changing priorities.
- Knowledge of residential roofing system such as Composite, Shingle, Shake, Flat and Torch varieties.
- Ability to work from heights on roofs exposed to the elements.
- Willing to work evenings and weekends as necessary.
Job Reqirements:
- Ability to perform assigned tasks daily through completion with a strong attention to detail.
- Clean motor vehicle record, and background check.
- Must not be afraid of heights.
- Must be able to lift 50 lbs. regularly, repeated bending, climbing, kneeling
- Ability to work with others.
- Perform work in accordance with job specifications and safety guidelines.
- Maintain professional interaction with all customers.
- Must be able to pass pre-employment screening
Reporting Relationships:
Production Manager of Repair and Replacement, General Manager, Ownership
Compensation
The compensation package will be highly competitive. In addition, Guardian provides excellent health benefits for employees and their dependents, as well as paid holidays, year-round work, paid time off, referral bonus and more.
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this position. Guardian Roofing reserves the right to change, amend, add, delete and otherwise assign all duties, responsibilities and position titles as it deems necessary to meet the needs of the business.
Position Overview:
As a Roofing Replacement or Repair Technician, you will be responsible for continuously providing high-quality results and representing Guardian as a brand. You will be providing excellent customer service while teaching and adhering to the quality standards that Guardian has in place. The Roofing Replacement/Repair Technician will be responsible for the full reconstruction of a roof as well as repairs that clients may need while working collectively as a team.
Key Responsibilities:
- Demonstrated roofing experience.
- Successful history of safety standard adherence.
- Ability to manage high volume workload with competing and changing priorities.
- Knowledge of residential roofing system such as Composite, Shingle, Shake, Flat and Torch varieties.
- Ability to work from heights on roofs exposed to the elements.
- Willing to work evenings and weekends as necessary.
Job Reqirements:
- Ability to perform assigned tasks daily through completion with a strong attention to detail.
- Clean motor vehicle record, and background check.
- Must not be afraid of heights.
- Must be able to lift 50 lbs. regularly, repeated bending, climbing, kneeling
- Ability to work with others.
- Perform work in accordance with job specifications and safety guidelines.
- Maintain professional interaction with all customers.
- Must be able to pass pre-employment screening
Reporting Relationships:
Production Manager of Repair and Replacement, General Manager, Ownership
Compensation
The compensation package will be highly competitive. In addition, Guardian provides excellent health benefits for employees and their dependents, as well as paid holidays, year-round work, paid time off, referral bonus and more.
