Careers with Guardian
Roofing & Gutters
Carreras De Guardian Roofing & Gutters

Guardian is rapidly expanding and needs a highly motivated self-starter to join our production department. The Project Coordinator will be responsible for providing top level customer service while processing work orders, analyzing job details for accuracy, communicating, and updating clients at all stages of their project, invoicing and collecting, on 40-50 projects per week. The project coordinator serves as the liaison between the customer and production department, where over 30% of our projects are generated from repeat customers and customer referrals. The candidate plays a vital role in impacting our 92% customer satisfaction rate average and more than 1,000 positive reviews on Google.

What We Offer You:

• Base wages of $28-$34 per hour ($58,000 to $70,000 per year) PLUS
• Full benefits, including Medical, Dental, Vision, 401(K), Life insurance, supplemental insurances, etc.
• Vacation + Paid Sick Time + Holiday Pay
• iPhone and laptop
• Stability of working in an essential and recession-resistant industry

Schedule:

M-F, shift between 8 am to 5:30 pm with the expectation of working up to 8 Saturdays per year

Key Responsibilities:

• Create and schedule work orders for projects within 48-72 hours from the time the project was sold with attention to detail and revenue goals
• Maintain a 92% call answer percentage for the production department and calls issued to your phone
• Update customers regarding scheduling starts, delays, updates, and/or completions daily and at times hourly
• Follow up with customer concerns, questions and/or problems within 12 hours of notice
• Collect 90% of all completed projects
• Maintain 0 open tasks by assuring completion by the due date assigned (assigned to you or that you assigned to a team member)
• Work directly with the production manager for coordinating change orders, callbacks, warranties, and walkthroughs
• Participate and contribute in team meetings – laugh and have fun at work!

Requirements:

• 2 years of Construction/Labor industry experience required
• 3 years of customer service experience required
• 1 year of experience with processing new work orders preferred
• 1 year of experience managing or coordinating a large volume of active jobs preferred
• Bilingual: Spanish/English (preferred)
• Strong work ethic and ability to juggle multiple tasks at once
• Professional, friendly, outgoing, and courteous communication skills
• Respectful and empathetic to Clients and Team
• Attention to detail with 100% accuracy to data input
• Ability to sit for prolonged periods of time while sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Elevation Path:

This role will provide an opportunity to learn and work on key aspects of the business that will prepare for growth. Some examples are:

• Elevation to Purchasing Coordinator – $70,000 – $85,000, plus incentives
• Elevation to Production Manager – $95,000 – $120,000, plus incentives

Position Overview:

Guardian is rapidly expanding and needs a highly motivated self-starter to join our CSR team. The Sales Coordinator serves as the first impression of the company, where over 30% of our clients are repeat and referrals and have more than 1,000 positive reviews on Google. The candidate will be responsible for strategically scheduling opportunities for our Roofing Specialists, which requires attention to detail and the ability to communicate with a diverse clientele effectively. The ideal candidate will be passionate about customer service, goal oriented, have excellent verbal and communication skills, exercise good decision making and will thrive in a team environment.

Key Responsibilities:

• Schedule and convert a high volume of incoming calls to sales opportunities
• Respond timely to a high volume of web-based leads from assigned platforms (e.g., Yelp, Angies List, etc.) to convert into sales appointments
• Manage and track attempted contacts list and conversion rate
• 100% accuracy to Guardian-provided script (scheduling/booking protocol)
• Manage bookings, dispatching and reschedules at a high pace to ensure timely follow-up for customers and technicians
• Participate and contribute to Team Meetings-Laugh and have fun at work!
• Achieve daily, weekly and monthly booking goals

Qualifications:

• 2 years of customer service experience in a fast-paced environment
• Scheduling and/ or dispatching experience strongly preferred
• Strong work ethic and ability to juggle multiple tasks at once
• Respectful and empathetic to Clients and Team
• Professional, friendly and outgoing in communication style
• Goal-oriented- someone who has a desire to win individually and as a team
• Ability to sit for prolonged periods of time while at a desk working
• Must be able to lift up to 15 pounds at times

Position Overview:

Guardian is an established and rapidly growing Commercial Roofing company in Auburn, WA and needs a challenge-oriented, result oriented, take-charge Roofing Specialist/Sales specialist. We are seeking an employee who is a passionate believer in the customer experience, is a critical thinker who welcomes challenges, and is motivated to learn and expand knowledge in the roofing industry.

Key Responsibilities:

• Sell the clients of the Company complete attic insulation systems as well as roofing repairs and maintenance, utilizing the residential sales, measuring and pricing system.
• Always explain to the client what their attic system needs are and the reason for the recommendations to provide potential clients the best option for their needs.
• At all times, be safety-conscious on both the job site and driving in accordance with Company policy.
• Always take care of potential clients’ time and property, which includes wearing shoe covers while in the clients’ homes.
• Explain and sell the Club Membership program to all potential clients.
• After successful completion of the 60-day training period, which is subject to review, you will be required to maintain between 8-10 new leads per week. Additional customer appointments may be needed, termed as follow-up appointments, that are not subject to this “10 lead” total. 
• Maintain a closing ratio of 40% or greater for Attic System Replacements and 50% on Repair and Maintenance cost centers. This rounds to $100,000 per month in total sales. 
• Complete the necessary paperwork to process sold jobs in a timely manner, adhering to the 24-hour turnaround time from point of sale to delivered to the office for processing.
• As with all employees, you are required to obey all team rules as outlined in the Company Handbook.
• Maintain the company vehicle in accordance to the cleanliness standards outlined in the Company Handbook and internal paperwork. Additionally, the company vehicle is one of the best billboards at the Company’s disposal. With that in mind, park the truck for the maximum impact of the “billboard” whenever possible.

Qualifications:

• High School Diploma or Equivalent/Bachelor’s Degree in relevant field preferred
• Coordinate daily work with multiple crews.
• Manage job costs and installation quality.
• 2-5 years outside sales experience
• Excellent communication skills. Able to build strong trust level with clients and provide a great experience before, during and after the project.
• Excellent time management & organization skills.
• Business and financial knowledge.
• Strong ability to help others succeed.
• Ability to climb a ladder
• Ability to lift up to 40 lbs
• Ability to maneuver tight crawl spaces and attics

Personal Attributes:

• Makes decisions with the “client’s needs” in mind.
• Supports decisions made by management.
• Works independently without close supervision.
• Able to think ahead, plan and prioritize workload.
• Produces work that is accurate and complete.
• Maintains focus and productivity under stressful conditions.
• Maintains an optimistic viewpoint that anticipates positive outcomes.
• Creative in their approach to solving problems.
• Prioritizes work and “juggles” multiple projects effectively.
• Able to work under pressure and to meet deadlines.

Position Overview

Guardian is an established and rapidly growing Commercial Roofing company in Auburn, WA and needs a challenge-oriented, result oriented, take-charge Roofing Specialist/Sales specialist. We are seeking an employee who is a passionate believer in the customer experience, is a critical thinker who welcomes challenges, and is motivated to learn and expand knowledge in the roofing industry.

Key Responsibilities:

• Sell the clients of the Company complete roofing systems as well as roofing repairs and maintenance, utilizing the residential sales, measuring and pricing system.
• Always explain to the client what their roofing system needs are and the reason for the recommendations to provide potential clients the best option for their needs.
• At all times, be safety-conscious on both the job site and driving in accordance with Company policy.
• Always take care of potential clients’ time and property, which includes wearing show covers while in the clients’ homes.
• Explain and sell the Club Membership program to all potential clients.
• After successful completion of the 60-day training period, which is subject to review, you will be required to maintain between 8-10 new leads per week. Additional customer appointments may be needed, termed as follow-up appointments, that are not subject to this “10 lead” total. 
• Maintain a closing ratio of 35% or greater for Roof Replacements and 50% on Repair and Maintenance cost centers. This rounds to $100,000 per month in total sales. 
• Complete the necessary paperwork to process sold jobs in a timely manner, adhering to the 24-hour turnaround time from point of sale to delivered to the office for processing.
• As with all employees, you are required to obey all team rules as outlined in the Company Handbook.
• Maintain the company vehicle in accordance to the cleanliness standards outlined in the Company Handbook and internal paperwork. Additionally, the company vehicle is one of the best billboards at the Company’s disposal. With that in mind, park the truck for the maximum impact of the “billboard” whenever possible.

Qualifications

• High School Diploma or Equivalent/Bachelor’s Degree in relevant field preferred
• Coordinate daily work with multiple crews.
• Manage job costs and installation quality.
• 2-5 years outside sales experience
• Excellent communication skills. Able to build strong trust level with clients and provide a great experience before, during and after the project.
• Excellent time management & organization skills.
• Business and financial knowledge.
• Strong ability to help others succeed.
• Ability to climb a ladder
• Ability to lift up to 40 lbs
• Ability to be on roofs up to 40 ft tall
• Ability to maneuver tight crawl spaces and attics- less than one hour per day

Personal Attributes

• Makes decisions with the “client’s needs” in mind.
• Supports decisions made by management.
• Works independently without close supervision.
• Able to think ahead, plan and prioritize workload.
• Produces work that is accurate and complete.
• Maintains focus and productivity under stressful conditions.
• Maintains an optimistic viewpoint that anticipates positive outcomes.
• Creative in their approach to solving problems.
• Prioritizes work and “juggles” multiple projects effectively.
• Able to work under pressure and to meet deadlines.

Position Overview:

As a Roofing Replacement or Repair Technician, you will be responsible for continuously providing high-quality results and representing Guardian as a brand. You will be providing excellent customer service while teaching and adhering to the quality standards that Guardian has in place. The Roofing Replacement/Repair Technician will be responsible for the full reconstruction of a roof as well as repairs that clients may need while working collectively as a team.

Key Responsibilities

• Demonstrated roofing experience.
• Successful history of safety standard adherence.
• Ability to manage high volume workload with competing and changing priorities.
• Knowledge of residential roofing system such as Composite, Shingle, Shake, Flat and Torch varieties.
• Ability to work from heights on roofs exposed to the elements.
• Willing to work evenings and weekends as necessary.

Job Requirements:

• Ability to perform assigned tasks daily through completion with a strong attention to detail.
• Clean motor vehicle record, and background check.
• Must not be afraid of heights.
• Must be able to lift 50 lbs. regularly, repeated bending, climbing, kneeling
• Ability to work with others.
• Perform work in accordance with job specifications and safety guidelines.
• Maintain professional interaction with all customers.
• Must be able to pass pre-employment screening

Reporting Relationships:

Production Manager of Repair and Replacement, General Manager, Ownership

Compensation:

The compensation package will be highly competitive. In addition, Guardian provides excellent health benefits for employees and their dependents, as well as paid holidays, year-round work, paid time off, referral bonus and more.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this position. Guardian Roofing reserves the right to change, amend, add, delete and otherwise assign all duties, responsibilities and position titles as it deems necessary to meet the needs of the business.

Position Overview:

As a Roofing Replacement or Repair Technician, you will be responsible for continuously providing high-quality results and representing Guardian as a brand. You will be providing excellent customer service while teaching and adhering to the quality standards that Guardian has in place. The Roofing Replacement/Repair Technician will be responsible for the full reconstruction of a roof as well as repairs that clients may need while working collectively as a team.

Key Responsibilities:

• Demonstrated roofing experience.
• Successful history of safety standard adherence.
• Ability to manage high volume workload with competing and changing priorities.
• Knowledge of residential roofing system such as Composite, Shingle, Shake, Flat and Torch varieties.
• Ability to work from heights on roofs exposed to the elements.
• Willing to work evenings and weekends as necessary.

Job Requirements:

• Ability to perform assigned tasks daily through completion with a strong attention to detail.
• Clean motor vehicle record, and background check.
• Must not be afraid of heights.
• Must be able to lift 50 lbs. regularly, repeated bending, climbing, kneeling
• Ability to work with others.
• Perform work in accordance with job specifications and safety guidelines.
• Maintain professional interaction with all customers.
• Must be able to pass pre-employment screening

Reporting Relationships:

Production Manager of Repair and Replacement, General Manager, Ownership

Compensation:

The compensation package will be highly competitive. In addition, Guardian provides excellent health benefits for employees and their dependents, as well as paid holidays, year-round work, paid time off, referral bonus and more.